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Frequently Asked Questions

Q: What type of Operating System do you have?
A: We have the Unix Operating System.

Q: Where are your servers housed?
A: Our web hosting and mail servers are housed at Telehouse,
Located in London's Docklands.

Q: What are your nameservers?
A: Our nameservers are:

Q: How much monthly bandwidth do you allow?
A: All accounts have a bandwidth allowance of
1000Mb extra bandwidth is £20 per 1000Mb or part.

Q: I am new at this - how do I get started?
A: Getting started is easy. Choose and register your domain name (web address); make your payment; design your web site and upload (copy) your web pages to our server using the username and password that we provide you after we have set up your account.

Q: How long does it take to set up my account?
A. We can set your hosting account up the same day that you submit your order form, usually within hours. You will need to have a registered domain name in order to use the domain name (web address) with your site.

Q: How long does it take to get the domain name?
A: After registering your domain name through an authorized domain name registrar, it usually takes 24 hours for it to be updated and propagate over the Internet worldwide.
If you have already registered your domain name, please let us know so that we can provide you with the DNS information so that you can modify your records and enable us to provide you with web hosting. Even though your name may already be registered, there will still be a 24-72 hour period to get it propagated throughout the Internet worldwide.

Q: Can I Get a Refund or Cancel My Domain Name After I Register It?
A: No.

Q: Do I Need to Register My Domain Name More Than Once?
A: Yes, you will receive an invoice either through your e-mail or posted mail when your domain name registration fee is due. If you registered your name for a year, expect to receive the invoice within 30 days of its expiration date directly from the company that you registered your domain with initially. The domain owner is responsible for registration renewal fees. If the fees are not paid, your domain name may be made available for someone else to register it.

Q: Do you provide technical support?
A: Yes, we offer technical support via e-mail.

Q: What is your response rate?
A: All emails are answered within 24 hours, usually within 6 hours.

Q: What Types of Payments Can I Make?
A: We use the PayPal billing system, which allows you to make payments using your credit cards. For more info Click Here!
You can also pay by cheque in the UK if you wish.
We will invoice you.

Q: Do You Put Banners On My Web Site?
A: No.

Q: How Do I Design a Web Site?
A: You will need to either pay someone to design it for you, learn HTML (HyperText Markup Language) coding to create your web pages, or get a WYSIWYG (What You See is What You Get) software program (eg. Microsoft Frontpage), which will allow you to create your web pages without learning the HTML coding.
Domainsrush can register your domain, design your website and optimise it for search engines, upload it to your web space and submit it to the major search engines from £500 p.a. for a 4-5 page website.

Q: How Do I Put My Web Pages On Your Server?
A: You will need to use a FTP (File Transfer Protocol) software program or the publisher feature that comes with your web page program. For example, Microsoft Frontpage will come with its own web page publishing feature that gives you the ability to copy your pages from your computer to our server. A popular FTP program is WS_FTP.
When using your FTP program or Publisher, you will use the username and password that we provide you to access the server. For more help on FTP Click Here.

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Web Hosting
Transfer your domains web hosting to our name servers for as little as £25 per year
• No set up fees
• No transfer in/out fees

More info >>
Transfer a domain >>

Scam Alert!!
We have discovered that a company called, "Domain Registry of America" has been emailing & mailing our customers with deceptive messages about domain transfers. The goal of their mails is to trick our customers into transfering their domain names away from Domainsrush. The
e-mails falsely claim to be a response to a transfer request made by our customers.
More info>>
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